robox Privacy Policy

What Data We Collect on robox

We collect personal information in three categories. First, identity data: your full name, national ID number, date of birth, and proof of address. We require this for KYC (Know Your Customer) verification before your first withdrawal. Second, payment data: your bank account details, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history. We store this encrypted and never display it in full after initial entry. Third, activity data: your login history, betting records, game play, deposits, withdrawals, and support interactions.

We also collect device and connection data: your IP address, browser type, operating system, and device identifier. This helps us detect fraud and unauthorized access. We use cookies to remember your login session and language preference. You can disable cookies in your browser settings, but some robox features may not work correctly.

How we use your data on robox

We use identity data to verify your account and comply with anti-money-laundering regulations. Payment data is used to process deposits and withdrawals only—we never charge your account without your explicit instruction. Activity data helps us detect fraud, settle markets accurately, and respond to support requests. We analyze betting patterns to identify problem gambling signals and flag accounts for review if needed.

We do not use your data for marketing emails or targeted advertising without your consent. We do not sell your data to third parties. We may share anonymized, aggregated data (e.g., "robox processed 50,000 Liga 1 bets this month") with business partners, but this cannot identify you. If we are required by law to disclose your data (e.g., a court order), we notify you unless legally prohibited.

Data Storage and Security on robox

We store your data on encrypted servers located in multiple jurisdictions. Our servers may sit outside your home country; by using robox, you consent to this international transfer. All data in transit is encrypted using TLS (Transport Layer Security). Data at rest is encrypted using AES-256. We do not store your password in plain text—we hash it using industry-standard algorithms.

We implement two-factor authentication (2FA) by default. When you log in from a new device, you receive an SMS or authenticator-app code. This prevents unauthorized access even if someone obtains your password. We monitor our systems continuously for intrusions and conduct regular security audits. If we detect a breach, we notify affected users within 72 hours and provide guidance on account recovery.

How long we keep your data on robox

We retain your identity and payment data for as long as your robox account is active, plus seven years after closure (to comply with financial regulations). Activity data (betting records, login history) is retained for three years. Cookies expire after 30 days of inactivity. If you request account deletion, we remove your personal data within 30 days, except where legal retention requirements apply (e.g., anti-money-laundering records).

During major events (Liga 1 playoffs, Piala Indonesia, Piala AFF), we may retain temporary session logs for fraud detection. These logs are deleted after 90 days. If you have a withdrawal dispute or settlement question, we retain relevant records until the matter is resolved, plus an additional year for audit purposes.

KYC data

Identity and address information collected before your first withdrawal; retained for seven years after account closure.

Payment data

Bank account and payment method details; encrypted and retained for seven years for regulatory compliance.

Activity data

Betting records, login history, and support interactions; retained for three years.

Cookies

Session and preference data; expire after 30 days of inactivity or when you clear your browser cache.

Third Parties and Your Data on robox

We work with third-party processors to deliver robox services. Payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment details to complete transactions. Live-dealer studios receive your account ID and betting activity to settle games. Odds data providers receive anonymized betting volume to adjust market odds. None of these processors store your data longer than necessary to complete their function.

We do not share your data with marketing agencies, data brokers, or social media platforms. We do not use your data to build advertising profiles. If you contact our support team, your conversation is logged and may be reviewed by our compliance team for quality assurance—but it is never shared externally.

Your choices and control on robox

You can update your account information (email, phone, address) at any time via your robox account settings. You can disable cookies in your browser, but this may affect robox functionality. You can request a copy of your data by contacting our support team. You can request deletion of your account and associated data (subject to legal retention requirements). You can enable or disable two-factor authentication in your security settings.

If you believe your robox account has been compromised, reset your password immediately via the login page. If you suspect unauthorized transactions, contact our support team within 24 hours. We investigate all fraud reports and reverse unauthorized charges where applicable. Your account is protected by our standard fraud-prevention policies.

Contact and Policy Updates

We at robox may update this privacy policy from time to time. If we make material changes, we notify you via email or in-app notification. Your continued use of robox after such notification constitutes acceptance of the updated policy. If you do not agree with our privacy practices, you may close your account and request data deletion (subject to legal retention requirements).

To contact us about privacy, data access, or account security, use our in-app chat, email our support team, or call during business hours. We respond to privacy inquiries within one business day. Our support team is available in English and Bahasa Indonesia. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, we offer localized support during regional business hours.

This privacy policy is effective as of the date posted on robox. We encourage you to review it regularly and contact us with any questions about how we handle your data.